Privacy and cookie policy

Information about General Data Protection Regulation and the use of cookies on the website.

This Privacy and Cookie Statement last updated on 27 June 2023.

1. Personal data

As soon as you visit our website, create an account or contact our customer services, you share your personal data with us.

This includes, for example, your name, address and place of residence. Data that we can associate with you.

You do not need to register to visit our website. PRO+ AUCTIONS uses cookies for its website.

2. Who are we and who processes your data?

This declaration applies to all data provided to PRO+ AUCTIONS BV, with registered office at 3650 Dilsen-Stokkem, Rijksweg 203 and company number 0800.537.238.

You can contact us at the above address or at the e-mail address

Given the nature of processing activities, PRO+ AUCTIONS is required to appoint a DPO or Data Protection Officer. If you wish to contact us regarding your data or cookie processing, you can email or write to our DPO

Data Protection Officer:


3650 Dilsen-Stokkem, Rijksweg 203

3. What data do we store?

As part of creating an account on our website, PRO+ AUCTIONS collects the personal data necessary to provide you with services and to execute the agreement with you:

To create a private account, we collect and process at least the

following (personal) data from you:

  • Address Mr./Mrs.
  • First name and surname
  • Address, postal code and place of residence
  • Country
  • E-mail address
  • (Mobile) phone (for SMS verification)

To create a business account, we collect and process the following

data from you:

  • Address Mr./Mrs.
  • First name and surname
  • Company name
  • Address, postal code, city
  • Country
  • E-mail address
  • (Mobile) phone (for sms verification)
  • VAT number

To create a business account as a seller, we collect and

the following data from you:

  • Gender Mr./Mrs.
  • First name and surname
  • Company name
  • Address, postal code, city
  • Country
  • E-mail address
  • (Mobile) phone number
  • VAT number
  • IBAN number

For bidding purposes and for website and content management:

  • Technical and anonymised data;
  • Your feedback on the use of our Platform and any other information you send us

sent to us through the functionalities of the Platform, which enables us to improve the functionalities

of our website and Platform to improve;

  • Anonymous data that cannot be traced back to an individual, for

Reporting purposes.

For successful bids and purchases:

  • Purchased lottery ticket information;
  • Your bank details ('IBAN number');
  • Payment methods and when the payment was made;
  • For some lottery tickets your date of birth, if required by law.

In exceptional cases, we may ask to see your identification to establish your identity.

establish your identity.

4. What is the purpose of processing personal data?

PRO+ AUCTIONS processes and stores your personal data within certain limits

to ensure that the website and the company can continue to function optimally.

These processing operations are based on different legal grounds, depending on the concrete

circumstances. We treat your personal data with care and take all necessary measures to protect it.

PRO+ AUCTIONS processes and uses your data for the following purposes:

  • To conclude and execute an agreement;
  • To comply with legal obligations;
  • To comply with Anti-Money Laundering legislation and to combat terrorism;
  • To comply with Tax legislation;
  • To inform judicial authorities;
  • To comply with Privacy Legislation;
  • Upon acceptance of cookies - information about your website usage - to improve the website;
  • For commercial purposes:

The use of your personal data for commercial purposes, such as direct marketing, is part of this Privacy and Cookie Statement.

PRO+ AUCTIONS sends newsletters and wants to be able to approach and inform its users or possible other interesting auctions. The content of these newsletters is limited to information about upcoming auctions.

If you do not wish to receive the newsletter, you can unsubscribe. For

withdrawing your consent you can use the 'unsubscribe' hyperlink, which can be found

at the bottom of our newsletters or you can also unsubscribe in your account.

Other cases:

In other cases, PRO+ AUCTIONS may collect, process and store your data, within certain limits. These purposes are relevant and essential for the functioning of PRO+ AUCTIONS and are listed exhaustively here:

  • To proactively inform (potential) clients about PRO+ AUCTIONS' services;
  • To enable participation in webinars or (online) events;
  • To enable relationship management;
  • To handle (potential) customer communications and complaints;
  • To perform KYC (Know-Your-Customer) processes when offering our

services to new customers;

  • To provide employee training and coaching;
  • To implement internal improvements to our services that benefit the customer


  • To offer you online auction services, including:
  • Facilitating online auctions on our websites and apps;
  • Registering and closing auction bids;
  • Informing participants about an auction and its progress;
  • Providing information to a seller and/or customer as part of an

auction and/or a third party involved in conducting auctions;

  • Preparing and issuing invoices.
  • To store your (personal) registration details in a database to facilitate your

(future) participation in an auction(s);

  • To perform audits and security checks in relation to the website;
  • To inform you of functional changes to the websites and/or apps and to

important information about participating in an auction or using

auction services;

  • To solicit your feedback on a new webpage to optimise the website;
  • In case you accept our cookies: to measure your experience in an anonymous way in order to

measure your experience in an anonymous way in order to optimise the websites and apps;

  • In the event of technical problems, to resolve them in order to track your bid on a lot

and to prevent your bid from being lost due to a technical problem; In the event of technical problems

technical problem;

  • To allow you to collect goods or to allow the delivery service to deliver the goods you have

the goods you have purchased to you;

  • To do our administration and fulfil our tax obligations.

If PRO+ AUCTIONS has another purpose in mind for using your data, it will explicitly request your consent to do so.

You can withdraw your given consent at any time by contacting the DPO.

5. Gdata we collect automatically.

Regardless of whether you participate in one of our auctions, we automatically collect certain

information when you visit our websites or other applications and mobile platforms.

This may include your IP address or the date and time you logged in to our

websites and/or apps.

6.Processing of special data

PRO+ AUCTIONS will not collect and/or

Process as defined in the AVG article 9.

Sensitive data, such as creditworthiness, are only required in case of

special lots at auctions, such as expensive goods and this from a bid of €2,000.00, to ensure that bidders can actually purchase such lots so that problems with payment and delivery can be avoided.

In some cases, we also cooperate with notaries, lawyers and trustees to meet legal requirements for the transfer of ownership.

7. How long will your data be kept?

We do not retain your personal data for longer than is necessary for the purpose of

processing. After this, the data will be deleted as soon as it is no longer needed, taking

account is taken of the legal data retention obligation. For this purpose, the

legal basis as the starting point and the retention period is aligned with the period

in which PRO+ AUCTIONS needs the data to achieve the purpose of the processing.


  1. 8. Is your data shared?

PRO+ AUCTIONS cooperates with other parties to provide you with services and will only

disclose information to third parties that fall within the following scope:

  • Affiliated companies: affiliated companies belonging to PRO+ AUCTIONS and its

Related Companies, if these companies offer similar data protection

and the transfer of data is permitted.

  • Service providers: we instruct other companies and individuals to work on our behalf

work. If PRO+ AUCTIONS uses the services of third parties, it concludes agreements with these parties, from which no independent obligation arises for them regarding the processing of personal data. These service providers have access to the personal information (including name and address details, e-mail address and telephone number) necessary to perform their work (e.g. having lottery tickets delivered). However, they are not allowed to use this data for other purposes.

  • Vendors: Your personal information may be shared with our vendors. Do

you make a purchase where the lottery ticket is sent to you, we will share your name, address and

contact details (telephone number and email address) with the seller so that the

shipment can be carried out. If you make a purchase whereby the seller organises the collection day

day, then we will share your name, address and telephone number with the seller so that we can be in

contact can be maintained with you about the desired pick-up time. Also, the

seller can also contact you in case you have an outstanding invoice.

Finally, we will share your details with the Seller if you have a complaint about your purchase and PRO+ AUCTIONS has failed to reach a solution as part of its mediation role. The Seller will then contact you directly.

  • In all other cases, you will be notified if your personal data

are to be sent to third parties and you will be given the opportunity to agree to this separately.


In all cases in which personal data is

transferred to third parties in countries outside the European Economic Area (EEA), we will

only transfer the data in accordance with this Privacy and Cookie Statement

and applicable privacy protection regulations.

In principle, where possible, all data will be processed within the EU and will

not be exchanged with parties outside the EU. Data may only be exchanged by

PRO+ AUCTIONS be exchanged with a non-EU country if the recipient can guarantee the same level of

data protection, either on the basis of the applicable legislation in that

country, or through separate agreements as prescribed by the EU in the EU format for a binding agreement.

9. What rights do you as a user with regard to your data?

  • Right to information.

You have the right to know how we handle your

personal data and what rights you can exercise in that regard. In this

Privacy and Cookie Statement, we have therefore explained to you in detail which personal data

personal data we collect from you and how we handle your personal data.

  • Right of inspection.

You have at all times the right to inspect the personal data we have about you.

available about you. You can submit a request to the DPO at any time. Please include your name, email address and account ID. In addition, we may ask you questions to verify

your identity. Requests for access to your data will be processed within 30 days at the latest.


  • Right of correction.

You have the right to correct the personal data we hold about you if they are

incorrect or outdated and/or to supplement them when they are incomplete. You can

do this yourself in your account.

  • Right to object.

You have the right to object to the way we process your personal data.

processing. This right applies to personal data we use for direct marketing,

such as newsletters. You can ask us to stop using your personal data

for personalised e-mails relating to our auctions. You can set this yourself in

your account. Moreover, this right also applies to other personal data that we

process on the basis of our 'other' cases.

  • Right to data portability.

You have the right to receive personal data that you have provided to us in the context of the

agreement you have entered into with us, so that you can receive this personal data

can be kept in a database belonging to yourself or a third party. You can make a request to DPO at any time. When doing so, please include your name, e-mail address and account ID. In addition, we may ask you questions to verify your identity. You will receive a file in a machine-readable format (CSV or XML) containing your name, address and place of residence data and, your bidding data and your purchase history.

  • Right to restriction.

You have the right to request the restriction of your data. This means that

we may keep your personal data, but not use it. This right arises

in a number of cases. If you believe that this is the case, please inform us,

notify the DPO by e-mail.

  • Right to be forgotten/remove account.

You have the right to be forgotten in some cases. You can request

have your account deleted via our customer service or via our Data Protection Officer.

We will then assess whether we can delete your data or whether we need to keep certain data due to a legal obligation. You can also delete your account yourself or make a request through our DPO to delete some of your data.

  • Right to complain.

If you disagree with how we handle your personal data, you have the

right to file a complaint. If you have a complaint, we will be happy to resolve it with you first.

You can contact our Data Protection Officer for this purpose, by e-mail.

  • Right to lodge a complaint with the Data Protection Authority

You have the right to make your complaint known to the Data Protection Authority,

Data Protection Authority

Press Street 35, 1000 Brussels

+32 (0)2 274 48 00

+32 (0)2 274 48 35

  • Requests

If you invoke your rights, we will process your request at the latest within

30 days. If we are unable to process your request within 30 days, we will

we will provide you with a response within 30 days with our reasons for not being able to process your request within 30 days.

not being able to process your request within 30 days. In that case

90 days to process your request.

10. Our cookies

PRO+ AUCTIONS places cookies in your browser when you visit one of our websites.

Cookies are small data or text files that are installed on your computer or mobile device when you visit a website or use a (mobile) application.

The cookie file contains a unique code that allows your browser to be recognised during the visit to the online service or during successive, repeated visits. Cookies may be set by the server of the website or application you visit, but also by third-party servers that may or may not cooperate with this website or application.

Cookies generally make interaction between the visitor and the website or application easier and faster, and help the visitor navigate between different parts of a website or application.

We also use cookies for marketing purposes.

The cookies we use have different expiry periods. A 'session cookie'

expires as soon as you close your browser, while a 'persistent cookie' remains for a longer period of time

remains on your device.

You will find a full list of the cookies we currently use on our website on your first visit to our websites in our cookie bot at the bottom of the page. Here you can consent to the setting of our cookies. If you do not want our websites and apps to store cookies on your computer, you can of course also refuse our 'preferences, statistics and marketing cookies'.

You can also see which cookies we use in our Cookiebot.

  • Necessary cookies


Necessary cookies, also known as functional cookies, are cookies that are needed to

our websites and apps to function properly. These cookies are necessary for the

performance of our online auction platform. This includes cookies so that you can log in to our

websites and apps, as well as so that we can process your bids or remember your favourite lots.

remember. These cookies also include analytical cookies that have little or no impact

impact on your privacy. Necessary cookies are required and no consent is required

from the user. Necessary cookies are always set.

  • Cookie preferences


Preference cookies allow our websites and apps to remember information that

affects website behaviour and design, such as your preferred language

or the region where you live. Preference cookies are also used to remember your settings when you visit

remember when you revisit our websites and apps in the future. This results

faster and easier access, for example by not having to log in again.

Preference cookies also help you to select lots and save them to your favourites so you can

so that you can come back to view them later and decide at a later stage to bid on them in the auction.

decide to bid for them in the auction. Preference cookies also allow us to

informed when another user has placed a higher bid than you.

  • Statistics cookies (analytics)


Statistics cookies help us understand how our auction platform is used

and how we can continue to improve it, by collecting and reporting data anonymously.


  • Marketing cookies (tracking)


We use Marketing cookies to track visitors when they use our websites

and apps. The purpose of Marketing cookies is to display advertisements that are

are relevant to the individual user. These ads thus become more valuable to

publishers and third-party advertisers. These cookies are also called 'tracking cookies'

referred to as. Tracking cookies typically process personal data. Think

for example, the IP address.

  • Accepting cookies

For the best possible use of our websites and apps, you need to accept our

cookies. When you visit our website for the first time, you will see our

cookiebot. This makes it easy for you to accept our cookies. You can specify

for which category of cookies you do or do not give your consent.

We remember your login details and use third-party cookies to remember your interests.

to remember your interests. This allows us and third parties to show you ads based on your preferences.

based on your preferences.

  • Delete or disable cookies

You can change the settings of your web browser so that it blocks all cookies or only those from third-party providers.

or only those from third-party providers. In your web browser settings you can also

delete cookies that are already stored. Please note that these settings

must be changed separately in each web browser and computer you use.

If you block our cookies, PRO+ AUCTIONS cannot guarantee optimal operation of its

websites and apps cannot be guaranteed.

15. Hyperlinks

  • third parties

The website of PRO+ AUCTIONS may contain hyperlinks to other websites and

to websites of business partners that are not part of PRO+ AUCTIONS. PRO+ AUCTIONS

does not accept any responsibility for the data protection practices and the

content of these websites and/or apps.

  • Social media

This website uses 'social media buttons' so that users can follow all our news on these networks, share web pages or certain content or bookmark them. These are buttons for third-party social media websites. These websites may store information about your activities on the internet, including your activities on this website.

Please read the relevant terms of use and privacy policies of those sites carefully so that you know exactly how they use your data and how you can unsubscribe or delete such data if necessary.

16. Security

PRO+ AUCTIONS undertakes to do everything possible to protect your personal data, in particular to prevent them from being distorted, damaged or communicated to unauthorised third parties.

Although we have taken the necessary security measures to protect your personal data, in the event of a transfer of data (via internet or e-mail), an incident cannot be ruled out.

17. Final provisions

PRO+ AUCTIONS reserves the right to amend the contents of this statement without the

Visitor or user being notified thereof. The implementation of the change on the

website is sufficient for that purpose. The most recent version of this Privacy Statement can be

on our websites. Please check this every time you visit the website to stay informed.

up to date.

If you have any questions about this Privacy Statement, our website, your registration details, or if you wish to change these details, please contact:

Data Protection Officer:


3650 Dilsen-Stokkem, Rijksweg 203

These personal data are processed in accordance with applicable data protection legislation, more specifically the EU Directive 2016/679, also known as the General Data Protection Regulation ("AVG"), as well as any other future legislation and additional national legislation.